We want you to be happy with your order. Every cartridge we sell is backed by a 180-day warranty. Please read these simple guidelines before sending anything back, and contact us for an RMA (Return Merchandise Authorization) number first — packages sent to us without one can't be processed.
The one rule to remember: Unopened cartridges in their original packaging may be returned. Opened cartridges may only be returned if they are defective. Every cartridge returned as defective is tested when it reaches us; if it is found to be working properly, it is not eligible for a refund or replacement.
Getting Started (RMA)
Every return needs an RMA number before you ship anything. Email our support team and we'll give you your RMA number and instructions. Getting an RMA also lets us help you troubleshoot — many issues can be solved without a return at all.
Send approved returns to:
Needink.com
21200 Oxnard St. #969
Woodland Hills, CA 91367-0969
Please include a copy of your invoice (or a note with your RMA number), and tell us whether you'd like a refund, replacement, or store credit.
If Your Cartridge Is Defective
If a cartridge doesn't work right, we'll make it good. Cartridges are covered for 180 days from purchase.
Within the first 90 days: we ship a free replacement right away. Most of the time you won't need to send the defective one back; if we do need it, we'll email you a prepaid label at no cost. Prefer a refund instead? We'll refund the price of the cartridge (shipping not included), with no restocking fee.
From 90 to 180 days: please send the cartridge back first so we can inspect it. Once we receive it, we ship a free replacement with free shipping.
Every cartridge returned as defective is inspected. If it turns out to be working fine, an opened cartridge isn't eligible for a refund or credit, and an unopened one can be refunded minus a 20% restocking fee and shipping.
Returning an Unopened Cartridge
Changed your mind, ordered the wrong item, or no longer need it? You can return a cartridge as long as it's unopened, sealed, and in its original packaging, within 30 days of purchase. Opened cartridges can't be returned unless they're defective.
Your choices:
• Refund for the price of the cartridge, minus a 20% restocking fee and the original shipping charge.
• Store credit for the full price, minus the original shipping charge (no restocking fee).
You cover the cost of shipping the return back to us; we don't provide a label for these returns.
If We Made a Mistake
If we sent the wrong item, we'll fix it at no cost to you — we'll ship the correct product and email you a prepaid return label for the wrong one, with a full refund and no fees deducted.
Shipping Charges
Shipping charges are not refundable, even on orders that shipped for free. The only exception is when the mistake is ours, in which case we cover the shipping.
Lost Return Packages
We can only process a return once it reaches us, so we recommend using a tracked shipping method. We can't refund or replace items in a return package that's lost on the way back.
Need Help?
Questions about a return or exchange? Email our support team and we'll be glad to help.