1-Year 100% Satisfaction Guarantee
We stand behind our products with a 1-Year 100% satisfaction guarantee. This means that if you are not completely satisfied with your ink cartridges or toners, you can replace them or return them for a refund within 1 year from your purchase date. This policy is to ensure that our customers shop with confidence.
Can I return or exchange products after one year?
Printer ink and toner cartridges are perishable goods, and if not stored properly or left in the printer for long periods of time, they can go bad or not produce desirable results. We feel that one year is a reasonable time for our customers to return or exchange the cartridges if they’ve encountered any problems or if they are not 100% satisfied.
Returning Cartridges for a Refund
The first step in returning your cartridges for a refund is to contact our Customer Service Department for a Return Merchandise Authorization (RMA) number. Our staff will document the reason for the return and the number of cartridges being sent back to us. Once we receive the package, our returns department will reference the RMA number to ensure your refund is issued appropriately.
To issue a refund, we must first receive the returned package. The customer is ultimately responsible for returning the package and any cost this may incur. If we do not receive the package, and there is no tracking number verifying delivery, we will be unable to refund your order. We do not hold any responsibility for lost returned packages. All refunds will be issued within 3-7 business days of receiving a package. Please note that the initial $4.95 shipping fee is nonrefundable.
Exchanging Defective Cartridges for a Replacement
Contact our friendly Customer Service department and one of our knowledgeable representatives will walk you through some simple troubleshooting methods. In the event that our troubleshooting attempts are unsuccessful, we will replace any defective cartridges free of charge. All of our replacements will come with a prepaid shipping label for you to return the defective cartridges back to us at no expense to you.
Canceling an Order
If you need to cancel an order that has already been placed, please call our Customer Service Department as soon as possible. If your order has not been shipped out, we will be able to cancel the order and issue a refund. In the event that the order has already been shipped out, we will not be able to issue a refund until that package is returned back to our facility.
Incomplete Orders, Incorrect Products, and Lost Packages
In the event that you did not receive your package, you received a product different from what was listed on your original invoice or did not receive your entire order, you must contact our Customer Service Department within 30 days of the original order date to qualify for a replacement. Any incomplete orders, lost packages or incorrect orders reported after this time period will not be eligible for replacements or a refund.
Ineligible Return Items
We will not be able to issue any refund or exchange for any orders that are past the One-Year Guarantee period. We are only able to issue refunds for items that were originally purchased from Needink.com. If a laser toner or ink cartridge is returned for a refund and contains less than 30% toner/ink remaining in the cartridge, it is considered empty and will not be covered under our warranty and there will be no refund issued. In the event that a toner or ink cartridge has been subject to excessive physical damage, we will not be able to issue a refund for this product.
The $4.95 shipping fee is non-refundable.*
We do not charge any restocking fee.
*The $4.95 shipping fee applies to all orders, even in the event that this fee was initially waived.